Privacy policy

PRIVACY POLICY

Effective Date: February 9, 2025
Last Updated: February 9, 2025

1. INTRODUCTION

Life Protocol, LLC, doing business as ZnS Health (“Company,” “we,” “us,” or “our”), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website, znshealthsupplements.com (the “Website”), purchase our dietary supplements, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should immediately discontinue use of our Website.

This Privacy Policy is designed to comply with U.S. federal and state privacy laws, as well as applicable international privacy regulations, including but not limited to:

  • The California Consumer Privacy Act (CCPA) (Cal. Civ. Code § 1798.100 et seq.)
  • The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (where applicable)
  • The New York SHIELD Act (N.Y. Gen. Bus. Law § 899-bb et seq.)
  • The U.S. Federal Trade Commission (FTC) guidelines on consumer data protection and online privacy best practices

Our commitment to privacy ensures that your personal information is collected and processed lawfully, fairly, and transparently.

2. INFORMATION WE COLLECT

We may collect, use, store, and transfer various types of personal data about you when you interact with our Website. This includes information you provide directly, data collected automatically, and data obtained from third-party service providers.

A. Information You Provide to Us

We collect personal data that you voluntarily provide, including but not limited to:

  • Identity Data: First name, last name, email address, phone number.
  • Account Information: Username, password, and preferences if you create an account on our Website.
  • Transaction Data: Purchase history, order details, and receipts.
  • Billing and Shipping Data: Postal addresses for billing and delivery of products.
  • Payment Information: Payment method details (processed securely via third-party payment processors such as Stripe, PayPal, or other secure processors approved by us) ; we do not store credit card details).
  • Customer Support Data: Any inquiries, complaints, or other communications with our support team.

B. Information Collected Automatically

When you visit our Website, we may automatically collect certain information through cookies, tracking technologies, and analytics tools. This may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type, operating system, and platform
  • Referring URLs and interaction details (e.g., pages viewed, time spent on each page, clicks, and navigation paths)
  • Advertising and tracking data (where applicable)

We use Google Analytics and other third-party tools to analyze user behavior and improve Website functionality. You may opt out of certain tracking features by adjusting your browser settings or using opt-out tools such as Google’s opt-out page.

C. Information from Third Parties

We may receive additional information about you from third-party service providers, including:

  • Payment Processors – To process transactions securely and detect fraudulent activities (e.g., Stripe, PayPal, or other secure payment processors approved by us).
  • Marketing Partners & Affiliates – To manage promotional campaigns and referral programs.
  • Advertising & Analytics Providers – To better understand our audience and tailor content accordingly.

We do not collect sensitive personal data, such as health records, biometric data, or financial credit details. However, if you choose to share health-related concerns with us regarding dietary supplements, you do so voluntarily. We encourage you to consult a licensed healthcare professional before using any supplements.

3. LEGAL BASES FOR PROCESSING PERSONAL DATA

In compliance with applicable data protection laws, we process personal data based on the following legal justifications:

A. Performance of a Contract

  • Processing personal information is necessary to fulfill our contractual obligations, such as processing orders, shipping products, and providing customer support.

B. Legitimate Interests

  • We may process your information to enhance Website security, improve user experience, and optimize our business operations.
  • This includes detecting fraud, preventing abuse, conducting analytics, and marketing to existing customers.

C. Compliance with Legal Obligations

  • We may process your information to comply with applicable consumer protection, tax, and regulatory laws, as well as to respond to law enforcement requests, subpoenas, or court orders.
  • This includes obligations under the California Consumer Privacy Act (CCPA) and the New York SHIELD Act, which require us to safeguard customer data.

D. Consent-Based Processing

  • Where required by law, we obtain your explicit consent before processing personal data for:
    • Email marketing and promotional offers
    • Non-essential cookies and tracking technologies
    • Personalized advertisements

You may withdraw your consent at any time by following the instructions in our marketing emails or adjusting your cookie preferences.

4. HOW WE USE YOUR INFORMATION

We use the personal information collected from you to operate, improve, and protect our Website, products, and services. Your data is processed lawfully and only for legitimate business purposes, including but not limited to:

A. Transaction Processing & Order Fulfillment

We use your personal data to:

  • Process payments and verify transactions through our third-party payment processors (e.g., Stripe, PayPal or other secure payment processors approved by us).
  • Generate invoices and send receipts for purchases made through our Website.
  • Fulfill and ship orders to your designated shipping address.
  • Provide order tracking and updates regarding product delivery.

B. Customer Support & Communication

We use your data to:

  • Respond to customer inquiries regarding product information, refunds, or order status.
  • Provide technical support and troubleshoot any issues related to account access or purchases.
  • Investigate and resolve complaints or disputes related to transactions.

C. Website Optimization & Security Measures

We analyze usage data to:

  • Improve Website performance by tracking navigation patterns and user behavior.
  • Detect and prevent fraudulent activity, spam, or security breaches.
  • Ensure compliance with our Terms of Service and protect against unauthorized access to customer accounts.

D. Legal & Regulatory Compliance

We process personal data to:

  • Comply with tax reporting requirements and maintain business records as mandated by law.
  • Prevent fraudulent transactions and comply with payment security regulations.
  • Fulfill obligations under applicable consumer protection laws (e.g., CCPA, GDPR, FTC Guidelines).
  • Respond to legal inquiries, subpoenas, or law enforcement requests.

E. Marketing & Promotional Activities

With your express consent, we may use your information to:

  • Send promotional emails, special offers, and newsletters related to our dietary supplements and services.
  • Provide personalized advertising content based on user preferences and past purchases.
  • Administer referral programs, surveys, or loyalty rewards.

Opt-Out & Withdrawal of Consent

  • You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our communications.
  • You can disable personalized ads via your account settings or by adjusting your browser’s advertising preferences.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal data to third parties. However, we may share your information under the following circumstances to facilitate business operations:

A. Disclosure to Service Providers & Third-Party Vendors

We partner with trusted third-party providers to operate our business efficiently. These vendors process personal data on our behalf and are contractually required to maintain confidentiality and comply with data protection laws. We may share information with:

  • Payment Processors (e.g., Stripe, PayPal, or other secure payment processors approved by us) to securely process transactions.
  • Shipping & Fulfillment Services to deliver products to customers.
  • Customer Relationship Management (CRM) Tools to track customer interactions.
  • Email Marketing Platforms (e.g., Mailchimp, Klaviyo) to manage promotional campaigns.
  • Analytics & Performance Monitoring Services (e.g., Google Analytics) to track Website traffic and user behavior.

B. Legal & Regulatory Requirements

We may disclose your information when legally required to do so, including:

  • Compliance with U.S. federal, state, or international laws applicable to e-commerce businesses.
  • Responding to subpoenas, court orders, or law enforcement requests.
  • Protecting our legal rights and enforcing our Terms of Service.

C. Business Transfers & Corporate Transactions

If Life Protocol, LLC (DBA ZnS Health) undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of the business transaction. In such cases:

  • We will notify users in advance if their data will be transferred to a new entity.
  • The acquiring party must uphold the privacy obligations outlined in this Policy.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about how visitors interact with our Website. Cookies enable us to enhance user experience, analyze traffic patterns, and personalize content.

A. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They store information about your browsing activity and help us improve our services.

B. Types of Cookies Used

  1. Essential Cookies (Strictly Necessary)
    • Required for core website functionality (e.g., login authentication, shopping cart, payment processing).
    • Cannot be disabled.
  2. Analytical & Performance Cookies
    • Track how users navigate our Website to improve functionality.
    • Example: Google Analytics, which monitors visitor activity.
    • Users can opt-out via Google’s opt-out tool.
  3. Marketing & Advertising Cookies
    • Used for targeted advertising and to display relevant promotions.
    • May be set by third-party ad networks (e.g., Google Ads, Facebook Pixel).

C. How to Manage or Disable Cookies

You can control or disable cookies by adjusting your browser settings:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data

Most browsers allow users to block tracking cookies or delete stored cookies at any time.

D. Do Not Track (DNT) Signals

Some web browsers support Do Not Track (DNT) signals, which notify websites not to track user activity. Our Website currently does not respond to DNT requests, but users can manage tracking preferences manually.

7. DATA SECURITY MEASURES

We are committed to ensuring the security of your personal data and have implemented commercially reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of personal information. While we strive to maintain a high level of security, no method of electronic storage or data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our security safeguards include, but are not limited to:

  • SSL Encryption: All data transmitted between your browser and our Website is secured using Secure Socket Layer (SSL) encryption to prevent unauthorized interception.
  • Secure Payment Processing: We do not store or process payment information directly. All payment details are securely handled by third-party payment processors (e.g., Stripe, PayPal) that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
  • Access Controls: Personal data is restricted to authorized personnel who require access to perform necessary business functions.
  • Periodic Security Audits & Risk Assessments: We conduct regular security reviews, vulnerability assessments, and penetration testing to identify and mitigate potential risks.
  • Data Minimization: We only collect and retain the minimum amount of personal data necessary for our legitimate business purposes.

Although we take these measures, you acknowledge that you use our Website and services at your own risk, and we cannot be held responsible for unauthorized access resulting from external threats such as hacking, malware, or system vulnerabilities.

8. YOUR RIGHTS UNDER APPLICABLE LAWS

Depending on your jurisdiction, you may have certain rights regarding your personal data under applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) (where applicable). These rights may include:

A. Right to Access & Data Portability

  • You have the right to request access to the personal data we hold about you.
  • You may also request a copy of your data in a structured, commonly used, and machine-readable format for portability purposes.

B. Right to Rectification (Correction of Data)

  • If your personal data is inaccurate or incomplete, you have the right to request corrections or updates.

C. Right to Deletion (Right to Be Forgotten)

  • You may request the deletion of your personal data under certain circumstances, including:
    • When your data is no longer necessary for the purposes for which it was collected.
    • When you withdraw consent for processing and there is no other legal basis for retention.
    • When processing is unlawful.
  • Certain legal exceptions apply where we may be required to retain your data for compliance with legal obligations or dispute resolution.

D. Right to Restrict Processing

  • Under specific circumstances, you may have the right to request a temporary restriction on the processing of your personal data, such as during a dispute over data accuracy or when processing is unlawful, but you prefer restricted use instead of deletion.

E. Right to Object to Processing

  • You may object to the processing of your personal data for direct marketing purposes.
  • In certain cases, you may object to processing based on legitimate interests, unless we have a compelling legal basis to continue processing.

F. Right to Opt-Out of Sale (California Residents under CCPA)

  • We do not sell, trade, or rent your personal data to third parties for monetary gain. However, California residents may request additional details regarding our data practices and exercise their right to opt out if applicable.

G. Right to Withdraw Consent

  • If we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

How to Exercise Your Rights

To exercise any of the rights listed above, please submit a written request by contacting us at:

📧 Email: hello@znshealthsupplements.com

We will respond to verified requests within 30 days in compliance with applicable legal requirements. In certain cases, we may request additional verification to confirm your identity before processing your request.

9. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, including but not limited to:

  • Affiliate websites
  • Payment processors
  • Social media platforms
  • External content providers

These third-party websites operate independently and have their own privacy policies. We are not responsible for their data collection practices, content, or security measures.

We strongly encourage you to review the privacy policies of any third-party websites before providing them with your personal data.

If you have concerns regarding a third-party link appearing on our Website, please contact us at hello@znshealthsupplements.com.

10. CHILDREN’S PRIVACY

Our Website and services are not intended for individuals under the age of eighteen (18).

  • We do not knowingly collect or solicit personal data from children under 18 years of age.
  • If we become aware that a minor has provided personal data, we will take immediate steps to delete such information from our records.

If you believe that a minor has provided personal data on our Website, please contact us at hello@znshealthsupplements.com so that we may take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, update, or amend this Privacy Policy at any time to reflect changes in legal requirements, business practices, or technological advancements.

  • If significant changes are made, we will notify users via email (if applicable) or post a prominent notice on our Website.
  • The “Last Updated” date at the top of this Privacy Policy will be revised to indicate the most recent version.
  • Your continued use of our Website and services after updates constitutes acceptance of the revised Privacy Policy.

If you do not agree with any changes, you must discontinue use of our Website and exercise your right to delete your personal data.

12. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, your personal data, or how we process your information, please contact us:

📍 Company Name: Life Protocol, LLC (DBA ZnS Health)
🏢 Business Address: 1601 Penfield Road, Ste 575, #1039, Rochester, NY 14625
📧 Email: hello@znshealthsupplements.com.

 

By using our Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.