Refund policy

SHIPPING, RETURNS, AND REFUNDS

A. Shipping Policy

  1. Shipping Coverage & Availability
    • We currently ship products within the United States only.
    • International shipping is not available at this time.
  2. Estimated Delivery Timeframes
    • Estimated shipping times vary based on carrier services, location, and order volume.
    • Shipping estimates provided at checkout are approximate and are not guaranteed.
  3. Shipping Liability Disclaimer
    • Once an order has been handed over to the carrier (e.g., USPS, FedEx, UPS), we are not responsible for shipping delays, lost shipments, or damages caused by third-party carriers.
    • If your package is lost or damaged, we recommend filing a claim with the carrier directly.
  4. Incorrect Shipping Information
    • Customers are responsible for ensuring accurate shipping details at checkout.
    • Orders that are undeliverable due to incorrect addresses will not be re-shipped or refunded unless verified as our error.

B. Return and Refund Policy

1. Satisfaction Guaranteed 90-Day Refund/Return Policy

●      We offer a 90-day return policy, even if the products have been opened or used. If customers are not fully satisfied with the quality of our products, they may return them for a full refund.

●      Returns are accepted and processed Monday through Friday.

2. Return Authorization Requirement

●      Customers must request return authorization by emailing hello@znshealthsupplements.com before shipping products back.

●      Unauthorized returns may be rejected and will not qualify for a refund.

3. Return Shipping Process

●      Customers must ship returns via USPS (First Class Mail is usually the least expensive option) to the following return address:

ZnS Health
8152 S. Welby Park Dr
West Jordan, UT 84088

●      Customers must include their original packing slip with the returned item(s) to help us identify them and their order number.

●      If the packing slip is lost or unavailable, customers must include a piece of paper with their full name and address inside the return package.

4. Return Shipping Costs

●      ZnS Health does not provide return shipping labels under any circumstances.

●      Customers are responsible for purchasing return shipping labels and ensuring the package is addressed correctly.

●      All bottles being refunded must be returned, including empty or open bottles. We will not issue a refund for bottles that are not received.

5. Non-Returnable Items

●      The following items cannot be returned or refunded:

o   Digital downloads or gift cards

o   Products labeled as “Final Sale”

C. Refunds

  1. Refund Processing Timeframe
    • Refunds are issued to the original payment method within 10-14 business days of receiving the returned item.
    • Processing times may vary depending on the payment provider.
  2. Shipping Fees Are Non-Refundable
    • Refunds only apply to product costs and do not include original shipping fees unless the return is due to an error on our part.
  3. Denial of Refund Requests
    • We reserve the right to deny a refund if:

▪        The returned item does not meet return eligibility criteria.

▪        The item was not purchased directly from our Website.

▪        The return request was submitted outside the 90-day return period.