Terms of service

TERMS OF SERVICE

Effective Date: February 9, 2025
Last Updated: February 9, 2025

1. INTRODUCTION

Welcome to ZnS Health, a brand operated by Life Protocol, LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Life Protocol, LLC (DBA ZnS Health) regarding your access to and use of our website, znshealthsupplements.com (the “Website”).

These Terms govern the use of our Website, including, but not limited to:

●      Accessing and browsing the Website.

●      Purchasing our dietary supplements and related products.

●      Utilizing any features, content, services, or functionalities offered by ZnS Health.

●      Engaging with customer support, newsletters, promotions, or any digital interactions facilitated by our Website.

By accessing or using our Website, purchasing our products, or engaging with any of our services, you expressly acknowledge and agree that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately cease using our Website.

A. Scope of the Agreement

These Terms apply to all visitors, customers, and other users of our Website. Whether you are simply browsing or making a purchase, these Terms dictate how you may interact with ZnS Health.

These Terms incorporate by reference the following additional policies:

●      Our Privacy Policy, which explains how we collect, store, and use your personal data.

●      Our Refund Policy, which outlines return and refund conditions.

●      Any additional disclaimers, notices, or agreements that may be posted on our Website from time to time.

B. Modification of Terms

ZnS Health reserves the right to modify, amend, or update these Terms at any time, at our sole discretion, to reflect changes in:

●      Business operations and legal compliance.

●      Product offerings, pricing, or promotional campaigns.

●      Applicable laws, regulations, or government requirements.

Any modifications will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically. Continued use of the Website after updates constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of our Website.

C. Legal Competency & Compliance

By using our Website, you affirm and warrant that:

1. You are legally competent to enter into this agreement.
2. You will comply with all applicable laws and regulations in relation to your use of our Website and products.
3. You will not misuse our Website for unlawful, fraudulent, or unauthorized purposes.

Failure to comply with any provision of these Terms may result in immediate termination of your access to our Website and potential legal consequences.

2. ELIGIBILITY AND ACCEPTANCE OF TERMS

To use our Website and purchase products, you must meet the following eligibility criteria:

1. You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding contract under applicable law.
2. You agree to use our Website solely for lawful purposes and in full compliance with these Terms.
3. You agree not to use our Website for any fraudulent, deceptive, abusive, or illegal activity.
4. If you are using our Website on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

A. Prohibited Conduct

You expressly agree not to engage in the following prohibited activities:

●      Misrepresenting your identity or impersonating any person or entity.

●      Tampering with, hacking, or interfering with the Website’s security, software, or infrastructure.

●      Using automated tools or scripts (such as bots, scrapers, or crawlers) to extract data or manipulate Website content.

●      Engaging in fraudulent transactions or attempting unauthorized access to our systems.

●      Reselling our products without prior written consent from ZnS Health.

B. Account Registration (If Applicable)

●      If the Website offers account registration, you must provide accurate and up-to-date information when creating an account.

●      You are responsible for maintaining the confidentiality of your login credentials and any activities under your account.

●      If you suspect unauthorized use of your account, you must notify us immediately at hello@znshealthsupplements.com.

If we determine, at our sole discretion, that you have violated these Terms or engaged in prohibited activities, we reserve the right to suspend or permanently terminate your access to the Website without prior notice and without liability.

3. PRODUCTS AND DISCLAIMERS

ZnS Health specializes in dietary supplements formulated to support general wellness. However, our products are not intended to diagnose, treat, cure, or prevent any medical conditions.

A. Dietary Supplements – No Medical Advice

By purchasing and using our products, you expressly acknowledge and agree that:

1. ZnS Health does not provide medical advice. Any content on our Website, including product descriptions, blog posts, testimonials, and customer reviews, is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
2. Consultation with a healthcare provider is required before using any dietary supplement, particularly if:
• You are pregnant, nursing, or planning to become pregnant.
• You are taking prescription medications or have a pre-existing medical condition.
• You are experiencing any adverse reactions after consuming a supplement.
3. Our products are not a substitute for prescribed medications or professional healthcare.

B. FDA Disclaimer

In compliance with 21 U.S.C. § 343(r)(6), we include the following required statement:

"These statements have not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease."

This mandatory disclaimer applies to all dietary supplement products sold on our Website.

C. Product Availability and Modifications

ZnS Health reserves the right to:

1. Discontinue or modify any product at our sole discretion and without prior notice.
2. Change product descriptions, pricing, packaging, or formulas in response to regulatory requirements, ingredient availability, or scientific advancements.
3. Limit the availability of certain products to comply with state or federal restrictions.

We are not responsible for pricing errors, misrepresentations, or typographical mistakes. If a product is discontinued or unavailable after purchase, we will offer a refund or replacement at our discretion.

D. Customer Responsibility for Product Use

By purchasing and using our products, you assume full responsibility for:

●      Understanding the proper dosage, ingredients, and usage instructions.

●      Determining whether the product is suitable for your dietary and health needs.

●      Reporting any adverse reactions to your healthcare provider and discontinuing use if necessary.

4. ORDERING, PRICING, AND PAYMENT TERMS

A. Pricing & Payment Processing

1. Currency & Price Adjustments
• All product prices displayed on our Website are denominated in U.S. Dollars (USD) and are subject to change without prior notice.
• We reserve the right to modify product prices based on market fluctuations, ingredient costs, promotions, or regulatory changes.
2. Accepted Payment Methods
• We accept payments through third-party payment processors approved by us.
• Payment methods are subject to availability and compatibility with your location or financial institution.
3. Payment Processing & Security
• We do not store or process payment information directly.
• All transactions are securely handled by third-party payment processors in accordance with industry-standard PCI-DSS (Payment Card Industry Data Security Standard) compliance measures to prevent fraud and data breaches.
• By completing a transaction, you authorize our third-party payment providers to process your payment and charge the applicable amount for your order.
4. Taxes & Additional Charges
• Customers are responsible for all applicable taxes, including but not limited to sales tax, VAT, and duties, as required by federal, state, or local regulations.
• Certain jurisdictions may impose additional charges that are not reflected in our listed product prices and must be paid separately by the customer.

B. Order Acceptance and Cancellation

1. Order Confirmation & Acceptance
• Submission of an order does not constitute acceptance of the purchase.
• We reserve the right to accept, decline, or modify any order at our sole discretion, based on product availability, fraud prevention, or pricing accuracy.
• If we cancel an order, we will provide notice via email or other contact methods and issue a full refund if payment has been processed.
2. Limitations & Order Refusals
• We reserve the right to limit quantities per customer, household, or order for reasons including, but not limited to:

▪        Preventing unauthorized reselling

▪        Protecting product inventory levels

▪        Ensuring compliance with legal and regulatory restrictions

• We may also refuse orders if there is suspected fraudulent activity, pricing errors, or abuse of promotions.
1. Order Cancellation Policy
• Orders may only be canceled before shipment processing begins.
• Once an order has been processed for shipping, it cannot be modified or canceled.
2. Fraud Prevention
• If we suspect fraudulent activity, we reserve the right to:

▪        Require additional verification before fulfilling the order.

▪        Cancel the order and issue a refund.

▪        Report fraudulent transactions to relevant authorities.

5. SHIPPING, RETURNS, AND REFUNDS

A. Shipping Policy

1. Shipping Coverage & Availability
• We currently ship products within the United States only.
• International shipping is not available at this time.
2. Estimated Delivery Timeframes
• Estimated shipping times vary based on carrier services, location, and order volume.
• Shipping estimates provided at checkout are approximate and are not guaranteed.
3. Shipping Liability Disclaimer
• Once an order has been handed over to the carrier (e.g., USPS, FedEx, UPS), we are not responsible for shipping delays, lost shipments, or damages caused by third-party carriers.
• If your package is lost or damaged, we recommend filing a claim with the carrier directly.
4. Incorrect Shipping Information
• Customers are responsible for ensuring accurate shipping details at checkout.
• Orders that are undeliverable due to incorrect addresses will not be re-shipped or refunded unless verified as our error.

B. Return and Refund Policy

1. Satisfaction Guaranteed 90-Day Refund/Return Policy

●      We offer a 90-day return policy, even if the products have been opened or used. If customers are not fully satisfied with the quality of our products, they may return them for a full refund.

●      Returns are accepted and processed Monday through Friday.

2. Return Authorization Requirement

●      Customers must request return authorization by emailing hello@znshealthsupplements.com before shipping products back.

●      Unauthorized returns may be rejected and will not qualify for a refund.

3. Return Shipping Process

●      Customers must ship returns via USPS (First Class Mail is usually the least expensive option) to the following return address:

ZnS Health
8152 S. Welby Park Dr
West Jordan, UT 84088

●      Customers must include their original packing slip with the returned item(s) to help us identify them and their order number.

●      If the packing slip is lost or unavailable, customers must include a piece of paper with their full name and address inside the return package.

4. Return Shipping Costs

●      ZnS Health does not provide return shipping labels under any circumstances.

●      Customers are responsible for purchasing return shipping labels and ensuring the package is addressed correctly.

●      All bottles being refunded must be returned, including empty or open bottles. We will not issue a refund for bottles that are not received.

5. Non-Returnable Items

●      The following items cannot be returned or refunded:

o   Digital downloads or gift cards

o   Products labeled as “Final Sale”

C. Refunds

1. Refund Processing Timeframe
• Refunds are issued to the original payment method within 10-14 business days of receiving the returned item.
• Processing times may vary depending on the payment provider.
2. Shipping Fees Are Non-Refundable
• Refunds only apply to product costs and do not include original shipping fees unless the return is due to an error on our part.
3. Denial of Refund Requests
• We reserve the right to deny a refund if:

▪        The returned item does not meet return eligibility criteria.

▪        The item was not purchased directly from our Website.

▪        The return request was submitted outside the 90-day return period.

6. INTELLECTUAL PROPERTY RIGHTS

1. Ownership of Website Content
• All content, including but not limited to:

▪        Text, images, product descriptions, logos, graphics, icons, software, and digital downloads,

▪        Trademarks, service marks, branding materials, and copyrighted works,

▪        Any other creative or intellectual content,

• Is the exclusive property of Life Protocol, LLC (DBA ZnS Health) and is protected under U.S. copyright, trademark, and intellectual property laws.
1. Prohibited Use of Intellectual Property
• Without our explicit prior written consent, you may not:

▪        Copy, reproduce, modify, or republish Website content.

▪        Distribute, sublicense, or commercially exploit our intellectual property.

▪        Use our logos, brand names, or trademarks in a misleading or unauthorized manner.

1. Limited License for Personal Use
• You are granted a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes only.
• This license does not transfer ownership rights or allow for resale, redistribution, or reproduction beyond permitted use.
2. Violation of Intellectual Property Rights
• Unauthorized use of our intellectual property may result in legal action, including:

▪        Injunctions to prevent further misuse.

▪        Monetary damages for infringement.

▪        Permanent ban from using our Website and services.

1. Reporting Intellectual Property Violations
• If you believe that any content on our Website violates copyright or trademark laws, you may submit a complaint by contacting us at:

▪        📧 Email: hello@znshealthsupplements.com

7. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZnS Health and its officers, directors, employees, affiliates, agents, licensors, and service providers shall not be held liable for any damages, losses, or claims arising from the use or inability to use our Website, products, or services.

This includes, but is not limited to:

1. Direct, Indirect, Incidental, Consequential, or Punitive Damages
• Loss of profits, revenue, goodwill, business opportunities, or anticipated savings.
• Any damage resulting from interruptions, delays, or failures in Website performance.
• Personal injury, allergic reactions, or adverse health effects related to our dietary supplements.
2. Reliance on Website Information
• ZnS Health does not guarantee the accuracy, completeness, or reliability of any information provided on the Website, including:

▪        Product descriptions, blog content, articles, testimonials, FAQs, or marketing materials.

• You acknowledge that any reliance on such information is at your own risk, and you should consult with a qualified professional before making any health-related decisions.
1. Shipping Issues, Third-Party Delays, or Losses
• ZnS Health is not liable for delays, lost shipments, or damages caused by third-party carriers (e.g., USPS, FedEx, UPS).
• Any shipping disputes must be handled directly with the carrier.
2. Technological & System Errors
• We do not warrant that our Website is free from viruses, malware, or technical vulnerabilities.
• We shall not be responsible for unauthorized access, data breaches, or interruptions due to external cyber threats.

Total Liability Cap

In no event shall ZnS Health’s total liability under any claim exceed the total amount paid by you for the product or service in question.

If applicable law does not permit the limitation or exclusion of liability for incidental or consequential damages, our liability shall be limited to the fullest extent allowed by law.

8. GOVERNING LAW AND DISPUTE RESOLUTION

A. Governing Law

These Terms, as well as any disputes, claims, or actions arising out of or related to them, shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

B. Arbitration Agreement

By agreeing to these Terms, you expressly acknowledge and waive your right to file a lawsuit in court and instead agree to resolve disputes through binding arbitration.

1. Mandatory Arbitration
•  Any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Website, or your purchase of our products shall be exclusively resolved through binding arbitration in Monroe County, NY.
•  Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA).
•  The arbitrator’s decision shall be final and binding on both parties, and judgment may be entered in any court of competent jurisdiction.
• By agreeing to these Terms, you waive your right to file a lawsuit in court and instead agree to resolve disputes through arbitration.
2. Arbitration Procedure
• The arbitration shall be conducted by a single arbitrator with experience in commercial dispute resolution.
• The arbitration shall be confidential, and no public disclosures of arbitration proceedings shall be made by either party.
• The arbitrator’s decision shall be final and binding on both parties, and judgment may be entered in any court of competent jurisdiction.
3. Costs of Arbitration
• Each party shall be responsible for its own arbitration costs and attorney’s fees, except where required by law or awarded by the arbitrator.
4. Exception – Small Claims Court
• Either party may bring an individual claim in small claims court if the dispute qualifies under small claims jurisdictional limits.

C. Class Action Waiver

To the fullest extent permitted by law, you agree that:

●      All claims shall be brought individually and not as part of a collective or class action.

●      You waive any right to file a lawsuit as a class member or representative in a class action lawsuit, consolidated case, or multi-party arbitration.

●      The arbitrator shall not have the authority to consolidate multiple claims or preside over class-wide arbitration.

If any portion of this Class Action Waiver is found to be unenforceable, the entire Arbitration Agreement shall be deemed null and void, and disputes may be heard in a court of competent jurisdiction in Monroe County, NY.

9. MODIFICATIONS TO TERMS

We reserve the right, at our sole discretion, to modify, amend, or update these Terms at any time.

A. Notification of Changes

●      Any updates to these Terms will be posted on this page with an updated "Last Updated" date.

●      We may also notify users of material changes via email, push notifications, or Website announcements.

B. Continued Use & Acceptance

●      Your continued use of the Website and our services after any modifications constitutes acceptance of the updated Terms.

●      If you do not agree to any changes, you must discontinue using the Website immediately.

C. Retroactive Effect

●      Changes will not apply retroactively unless required by law.

●      If a modification substantially affects your rights, you may be required to provide explicit consent before further using our services.

10. CONTACT INFORMATION

For any inquiries, legal concerns, or questions regarding these Terms, you may contact us via:

📍 Company Name: Life Protocol, LLC (DBA ZnS Health)
🏢 Business Address: 1601 Penfield Road, Suite 575, #1039, Rochester, NY 14625
📧 Email: hello@znshealthsupplements.com

By using our Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Terms of Service Agreement.